To streamline support requests and provide efficient, reliable service, the Fiber Network Section uses the Fiber Network Ticket System to manage and track all support requests.

Each request is assigned a unique ticket number, allowing stakeholders to track its progress and view responses online. The system also maintains a complete record and history of all support requests for future reference.

Please note:

• A valid email address is required to register and submit a support ticket.
• For new user account creation, please send your details to fns@bpc.bt.
• Kindly provide accurate and complete information when raising a ticket to facilitate timely resolution.